The HDC mission statement begins with “As a premier service provider…”. So, we continually are evaluating services to achieve that premier status. Asking for input and feedback from families and guardians is one way to do that, and the recent Parent/Guardian survey helped.
Here is a summary of the survey results:
- 100% of the respondents agreed or strongly agreed that the Casemanager/Program Supervisor is accessible to address issues or concerns regarding services.
- 100% of respondents agreed or strongly agreed that they would recommend HDC to others in need of services.
- 94% of respondents agreed or strongly agreed that HDC staff treat their family member with respect and dignity, that they are encouraged to participate in the planning of their family member’s services, and that they are satisfied overall with the services their family member receives.
The results were overwhelmingly very positive and also provided good feedback for continued improvement in the areas of communication. Families and guardians like to stay informed about their family member’s activities, progress, and other matters, and HDC is committed to providing whatever information they seek.
The feedback is much appreciated, and thanks go to those people who took the time to complete this year’s survey. Of course, families and guardians are always encouraged to speak to someone when issues arise, so those issues can be addressed in a timely manner.